Following the change in Alert Levels announced by the Prime Minister on Saturday 27 February, the Double Header will go ahead in Wellington on Wednesday 3 March as planned – but behind closed doors. This means no access to the public, Sky Stadium members, hospitailty package guests or corporate box holders. 

Information regarding refunds

All purchased tickets will receive a full refund through Ticketek. 

Tickets purchased by credit or debit card will be refunded in full (including ticket insurance premium, if relevant) and patrons do not need to take any action. Refunds will be processed as quickly as possible, but patrons should allow up to 30 working days for the refund to appear in their account from Ticketek.

If your credit or debit card has been permanently closed/cancelled or the card has expired, please supply Ticketek with updated bank details here in order to process your refund.

If you do not provide the correct details, Ticketek will be unable to refund your tickets.

Patrons who purchased tickets in an Agency using cash or EFTPOS will receive a full refund to a bank account. Please provide your bank account details to Ticketek here.

If you are unable to update your account details online, then please email online@ticketek.co.nz with the details of the event you purchased, and your updated bank details.

Please note for PCI compliance reasons Ticketek cannot accept credit card details via email. Please only provide bank details, or request a call back to provide credit card details. Please note there is currently a 5 business day maximum timeframe for callbacks.

Phone: 0800 842 538